Clever officer
If you ever have a difficult situation to manage, you might consider the approach offered by this obviously well trained Customer Service Officer.
Indeed, an award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service.
http://picasaweb.google.be/data/feed/base/user/tjfulopp/albumid/5360528037947536545?alt=rss&kind=photo&authkey=Gv1sRgCJH5mPv5-uqfmgE&hl=en_US
